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Chicagoland

630-934-2045

Champaign / Urbana

217-643-8130
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Career Opportunities

Residential Claims Processor

Glen Ellyn, IL

Job Responsibilities:

  • Assume responsibility for all assigned accounts and sensitive groups to review and resolve problems and complaints concerning claims matters and personally handles the claim through resolution.
  • Proactively communicate and respond to claim inquiries from insureds, beneficiaries, policyholders and internal stakeholders; resolve issues through effective verbal and written communication by involving appropriate people within, or outside the department or company; effectively and professionally represent the company in all interactions.
  • Relieve and complete work assignments for other Claim Representatives during absences, etc. to stay within the Department’s established turnaround schedule.
  • Adjudicate claims in accordance with established policies and procedures.
  • Interview, make calls and/or corresponds with customers to determine extent of customer concern and resolves situation in accordance with standard operating procedures.
  • Proactively identify inconsistencies or lag in claim information and utilize effective approaches and resources to obtain clarification or verification.
  • Maintain accurate documentation of activities in claim file in accordance with company practices and procedures.
  • Recommend changes to management to avoid recurring problems.
  • Adhere to quality, production, service and departmental guidelines to process claims.
  • Communicate with outside attorneys, group representatives, claimants, reinsurers, and the State Board of Insurance to exchange information and respond verbally or in writing to inquiries.

Required Job Qualifications: * High school dipoma required. * 2 years of relevant experience. * 1 year of HOMEOWNER claims experience. * Problem solving and research skills. * PC proficiency to include Word, Excel, and Outlook. * Customer Service experience. * Organizational skills. * Experience handling multiple tasks and making priorities. * Clear and concise verbal and written communication skills. Preferred Job Qualifications: * Bachelor degree. * Aptitude for math and critical thinking skills.

Job Type: Full-time

Pay: $13.00 – $18.00 per hour

Benefits:

  • Dental Insurance
  • Flexible Schedule
  • Health Insurance
  • Paid Time Off
  • Referral Program
  • Vision Insurance

Schedule:

  • 8 Hour Shift
  • Day Shift
  • Monday to Friday

Experience:

  • Claims Processing: 1 year (Preferred)

Work Location:

  • One location

This Company Describes Its Culture as:

  • Detail-oriented — quality and precision-focused
  • Team-oriented — cooperative and collaborative

Company’s website:

  • www.frontlineadjusters.com

Work Remotely:

  • Temporarily due to COVID-19
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Frontline Adjusters
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Address
799 Roosevelt Rd
Glen Ellyn, IL 60137
706 Marketview Dr, Suite B Champaign IL 61821
Contact Us

Chicagoland

630-934-2045

Champaign / Urbana

217-643-8130
info@Frontlineadjusters.com
Residential Claims Processor

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